Privacy Policy

Avera Refined Wellness LLC ("Avera," "we," "our," or "us") is committed to the responsible handling of personal information. This Privacy Policy describes in detail how we collect, use, disclose, retain, and protect information obtained from individuals who visit our website or place orders with us (collectively, "you" or "User"). By accessing our Site or placing an order, you consent to the data practices described in this policy.

Information provided directly by you: When you place an order, request documentation, or contact us, we may collect: full name; email address; shipping and billing address; phone number (optional); payment method information (processed by third-party payment processors — we do not store full card numbers); and any communications you send to us.

Compliance attestation data: We collect records of your acknowledgment of our Research Use Only compliance gate, including timestamp data, for legal and regulatory compliance purposes.

Automatically collected information: We may collect browser type, device type, operating system, IP address, referring URLs, pages visited, and time-on-site data through standard web analytics technologies to improve site functionality.

Order and transaction data: We retain records of purchases, including compound names, quantities, pricing, and shipping details, for order fulfillment, legal compliance, and recordkeeping.

We use collected information to: process and fulfill orders; communicate order status, payment instructions, and shipping notifications; respond to customer service inquiries; maintain compliance records required for RUO regulatory purposes; improve website functionality and user experience; detect and prevent fraud or unauthorized access; and fulfill any legal obligations to which we are subject.

We do not sell, rent, license, or trade your personal information to any third party for marketing purposes. We do not use personal data for targeted advertising.

Where required by applicable law, our processing of your personal data is based on: (a) performance of a contract — processing necessary to fulfill your order; (b) legal obligation — processing required to comply with applicable laws and regulations; (c) legitimate interests — processing for fraud prevention, security, and site improvement; and (d) consent — where you have affirmatively provided consent, such as newsletter subscriptions, which may be withdrawn at any time.

We may share your information with the following categories of recipients, solely for the stated purposes:

• Shipping and logistics providers: to facilitate order fulfillment and delivery
• Payment processors: to securely process transactions (these parties process payment data under their own privacy policies and PCI-DSS compliance frameworks)
• Email service providers: to deliver order confirmations, tracking notifications, and support communications
• Legal and regulatory authorities: when required by law, court order, subpoena, or to protect the rights, safety, or property of Avera or others
• Professional advisors: attorneys, accountants, and insurers, where reasonably necessary for business operations

We do not share your information with any third party for their own marketing, advertising, or commercial purposes.

Our Site may use first-party cookies and similar local storage technologies for session management, compliance gate state persistence, and site analytics. We do not use third-party advertising cookies or cross-site tracking technologies for behavioral advertising.

You may disable cookies through your browser settings. Disabling cookies may affect certain site functionality, including compliance gate persistence and cart state. We honor browser-level Do Not Track signals to the extent technically practicable.

We retain personal data for the period necessary to fulfill the purposes described in this policy. Order records and compliance attestation data are retained for a minimum of seven (7) years to satisfy applicable legal, tax, and accounting obligations. Email communications are retained as necessary for service and dispute resolution purposes. You may request deletion of personal data at any time; however, we may retain data where retention is required by law or necessary to assert or defend legal claims.

We implement industry-standard administrative, technical, and physical security measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data in transit, access-controlled administrative systems, and secure third-party payment processing. However, no electronic transmission or storage system is guaranteed to be 100% secure. You transmit information to us at your own risk, and we encourage you to take appropriate precautions.

Depending on your jurisdiction, you may have the right to: access and receive a copy of personal information we hold about you; correct inaccurate personal information; request deletion of personal information (subject to legal retention requirements); object to or restrict certain processing activities; and data portability where technically feasible.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know categories of personal information collected and shared, the right to opt out of sale of personal information (note: Avera does not sell personal information), and the right to non-discrimination for exercising CCPA rights.

To exercise any of these rights, contact us at support@averarefined.com. We will respond within 30 days (or within the timeframe required by applicable law).

This Site may contain links to external third-party websites. We are not responsible for the content, privacy practices, or security of those sites. We encourage you to review the privacy policy of any external site before providing personal information.

This Site is strictly intended for individuals aged 21 and older. We do not knowingly collect personal information from any individual under the age of 21. If you have reason to believe that a minor has accessed our Site or provided personal information, please contact us immediately at support@averarefined.com and we will take prompt steps to delete such information.

This Site is operated from and directed to users in the United States. If you are accessing the Site from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using this Site, you consent to such transfer and processing.

We may update this Privacy Policy periodically. Material changes will be indicated by an updated effective date. Continued use of the Site following any update constitutes acceptance of the revised policy. We encourage periodic review of this page.

For any privacy-related questions, concerns, or rights requests, please contact:

Avera Refined Wellness LLC
67 Newtown Road, Danbury, CT 06810
Email: support@averarefined.com
Response time: within 30 days