Shipping Policy

Orders are typically processed within 1–3 business days (Monday through Friday, excluding federal holidays) from the time payment is confirmed. You will receive an email confirmation once your order is placed and a separate shipping notification with tracking information once your order has been dispatched.

Orders placed on weekends or holidays will begin processing the next business day.

All Avera Refined Wellness orders are fulfilled and dispatched exclusively from within the United States. We ship to all 50 U.S. states. Available shipping methods and estimated transit times:

• Standard Shipping (USPS / UPS Ground): 3–7 business days — $10 flat rate; Free on orders over $200

Transit times are estimates and not guaranteed. Delays due to carrier issues, weather events, or high-volume periods are outside our control.

If an item is temporarily out of stock, you may still place your order. Backordered items are restocked within 2 business days, and your order ships complete once all items are available — typically 3–5 business days from order. You will see a notice at checkout before payment if any item on your order is on backorder.

At this time, Avera Refined Wellness ships within the United States only. We do not currently fulfill international orders. This policy may be updated in the future.

Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment on the carrier's website. If you do not receive tracking information within 5 business days of placing your order, please contact us.

You are responsible for providing a complete and accurate shipping address at checkout. Avera Refined Wellness is not liable for orders lost, delayed, or undeliverable due to an incorrect or incomplete address. If a package is returned to us due to address error, we will contact you and may require an additional shipping fee to reship.

If your order arrives damaged, please contact us within 7 days of confirmed delivery. If your package is reported lost or never arrives, please contact us within 7 days of the expected delivery date. We will work with the carrier to file a claim and, where applicable, issue a replacement or store credit at our discretion. We are not responsible for packages confirmed as delivered by the carrier.

All sales are final. Due to the specialized nature of research-grade compounds and the requirements of maintaining product chain-of-custody integrity, we do not accept returns of any products once dispatched.

Limited exceptions apply for verified fulfillment errors (incorrect item shipped) or confirmed physical damage upon arrival, subject to the requirements and procedures described in our dedicated Refund Policy. All damage claims must be submitted within 7 days of confirmed delivery with photographic documentation.

For shipping inquiries, please contact:

Avera Refined Wellness LLC
Email: support@averarefined.com

For refund or damage inquiries specifically, please review our Refund Policy before contacting us.